Women make the vast majority of health and nutrition purchasing decisions, and they are much more likely to be the primary caregiver of children and elderly family members.1 It just makes sense for health and nutrition brands to understand how, why, and where they search for information.
Many health and wellness marketers lump all women into one huge category, making sweeping generalizations about their habits. Some of these stereotypes are particularly presumptive, such as, “Women want to be part of a club,” “Women make more emotional purchasing decisions than men,” or “Just make it pink.”
As a woman, an athlete and a marketing professional, I’m here to tell you there are dozens of categories of female consumers in the fitness industry alone. From Millenials to Baby Boomers, serious athletes to moms who are trying to shed a few pounds, outdoor enthusiasts to Soul Cycle enthusiasts: Women are not of one mind.
Health and nutrition companies that want to connect with their target customers must stop generalizing about who their audience is and get real. Learning to define comprehensive Customer Personas is the first step.
Customer Personas are fictionalized characters that marketers use to bring audience segments to life. Personas dig deeper than traditional customer profiles, because they are based on research, industry insights and core customer values. For instance, rather than marketing to a woman in her 40’s, a health or nutrition brand that uses customer personas would market to Janelle, a 40-year-old office professional that works out 3 times a week, supports environmental causes and prefers cooking her own meals to dining out. Continue reading →